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Returns/Refunds

Return authorization is required for all refunds. Contact a customer service representative at 717-334-6245 or info@gettysburgmuseum.com to obtain your authorization and shipping information.

A 14-day return policy is strictly enforced.

All merchandise must be unopened & in resellable condition to be eligible for return.

We will gladly exchange damaged merchandise.

Audio, video and software products are only eligible for exchange for identical item.


International Shipments

International shipping is available to most countries. If you are trying to place an order and ship out of the United States, and are having difficulties, please contact a customer service representative at 7170334-6245 or info@gettysburgmuseum.com.

Shipping fees for international shipments are base flat rate + a percentage of total cost of goods in the shopping cart. If you feel your shipping rate is inaccurate, please notify the Heritage Center prior to placing your online order.


Privacy/Security

This notice provides highlights of the Gettysburg Heritage Center Privacy Policy. The highlights and full privacy policy apply to the Gettysburg Heritage Center Web site at www.GettysburgMuseum.com where we may collect personal information.

Personal Information

  • We may collect personal information such as your contact, billing, and shipping information. We may also collect demographic information.
  • We collect information regarding your interactions with our Web sites using cookies or clickstream technology.
  • We may obtain additional personal and non-personal information from third party providers.
  • You may:

  • Stop receiving e-mail, direct mail, and telephone marketing communications.
  • Update and correct your personal information.
  • Uses of Information

    Gettysburg Heritage Center does not sell or rent your personal information to third parties .

  • We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
  • Your personal information may be shared with current or future Gettysburg Heritage Center entities or subsidiaries.
  • We may also use the information to send you marketing communications.
  • In limited circumstances, Gettysburg Heritage Center may need to share your information with certain third parties to perform services on our behalf.
  • Important Information

    Gettysburg Heritage Center does not knowingly collect information online from children under 13. The Gettysburg Heritage Center Companies value our relationship with our customers and we are committed to responsible information-handling practices.

    How to Contact Us

    If you have questions about Gettysburg Heritage Center's Privacy Policy, contact us at:

    Gettysburg Heritage Center
    Gettysburg Museum.com

    297 Steinwehr Avenue

    Gettysburg, PA 17325

    Phone: 717-334-6245

    E-mail: info@gettysburgmuseum.com

    OUR PRIVACY COMMITMENT TO OUR CUSTOMERS

    We value our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

    Gettysburg Heritage Center follows these privacy principles both online and offline in the collection, use, security, and sharing of customer information:

  • NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
  • CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
  • SECURITY. We will use reasonable security measures to protect your personal information.


  • Gettysburg Heritage Center PRIVACY POLICY

    The following Privacy Policy describes the information and privacy practices for GettysburgMuseum.com (the “Gettysburg Heritage Center Web site”) and all other locations, occasions or events where your personal information is collected by, or on behalf of, Gettysburg Heritage Center . When you provide us your personal information, you consent to the information practices described in this policy.

    This Privacy Policy may not apply to Web sites that are accessible through the Gettysburg Heritage Center sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the Gettysburg Heritage Center trademarks. We encourage you to read the privacy policies of these other sites to learn how they collect, use, share, and secure your information.

    Privacy Policy Topics:

    INFORMATION COLLECTED BY Gettysburg Heritage Center

    As part of your interaction with Gettysburg Heritage Center , we may collect personal information such as:

  • Contact information, including name, mailing address, phone number and e-mail address
  • Purchase information including credit card numbers, billing, and/or shipping information
  • We may also collect demographic information, including age, personal interests and product preferences.
  • While shopping or taking advantage of services available from us, we may ask that you provide personal information when you:
  • Purchase products or services
  • Set up an online account
  • Schedule a delivery or an installation
  • Join a loyalty program
  • Participate in a sweepstakes, promotion, or survey
  • Contact us with a question or concern
  • Participate in other activities with Gettysburg Heritage Center

  • USES OF YOUR PERSONAL INFORMATION

    We use the personal information you provide for purposes including, but not limited to:

  • Fulfilling requests for products, services, or information
  • Tracking and confirming online orders
  • Managing our loyalty program
  • Providing customer services
  • Administering sweepstakes, promotions, or surveys
  • Offering new products and services
  • Improving the effectiveness of our Web sites, marketing endeavors, and services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed


  • PERSONAL INFORMATION PROVIDED TO Gettysburg Heritage Center FROM THIRD PARTIES

    Information From/About Friends or Family

    If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address or using our Send-to-a-Friend option in our marketing e-mails.

    Information from Third Parties

    Gettysburg Heritage Center obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we may receive updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.


    SHARING OF PERSONAL INFORMATION

    Gettysburg Heritage Center does not sell or rent your personal information to third parties.

    In addition, Gettysburg Heritage Center may share customer information with certain third parties such as our suppliers, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

  • Fulfilling customer orders
  • Sending Gettysburg Heritage Center marketing communications
  • Delivering packages
  • Maintaining our loyalty program
  • Fulfilling subscription services
  • Conducting research, analysis or administering surveys
  • Sending regular mail and e-mail on behalf of Gettysburg Heritage Center
  • Processing credit card payments
  • We authorize these third parties with to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

    We may also share aggregated data with third parties for analysis and research purposes. This data does not contain names, addresses, or other personally identifiable information.

    We may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event.

    SECURITY OF YOUR PERSONAL INFORMATION

    We use reasonable security measures to protect the confidentiality of the personal information under our control and appropriately limit access to it. Gettysburg Heritage Center cannot ensure or warrant the security of any information you transmit to us by e-mail and you do so at your own risk.

    Safe Shopping Policy on GettysburgMuseum.com

    We use a variety of information security measures to protect your online transactions with us. The Gettysburg Heritage Center Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address, and credit card number.

    Choosing a Personal Password on GettysburgMuseum.com

    When you create an account on GettysburgMuseum.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters and use a combination of letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you make a purchase.


    Legal and Privacy

    Privacy Statement

    We do not collect information about the visitors to our site unless they correspond with us via e-mail. We do collect those e-mail addresses in order to periodically correspond with our visitors about updates to our site, or to share news about upcoming events or information that might be helpful. We never share information collected with other organizations. If you do not want to receive e-mail from us in the future, please let us know by sending an email to Gettysburg Heritage Center

    Third Party Links

    We may provide on-line links to third party web sites; however, these links are provided as a convenience only and should not be considered as an Gettysburg Heritage Center endorsement of the site, the party that maintains the site or presents products, service or information on the site. Such links to third party sites will take you out of our website, and we are not responsible for the contents of any linked site or any link contained in a linked site, any changes or updates to such sites, or the use of your information by the operators of such site.

    Copyright Notice

    All written material, code, and images found on this website is the property of Gettysburg Heritage Center or its content suppliers and is protected by United States Federal Copyright law, with all rights reserved. Users of this site may use the content and software on this site as an information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited without explicit written permission from Gettysburg Heritage Center

    Contact us

    Gettysburg Heritage Center
    297 Steinwehr Avenue
    Gettysburg, PA 17325
    717-334-6245